Portable Memory Foam Travel Neck Pillow

1. Processing Time Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Estimates Shipping charges for your order will be calculated and displayed at checkout. We may offer free shipping promotions during specific campaigns, which will be clearly stated on the website.

3. Shipping Locations We ship worldwide. However, certain regions may have limitations due to customs regulations or carrier restrictions.

4. Delivery Time Estimated delivery times vary based on your location and selected shipping method:

• USA: 7-18 business days

• Europe: 9-21 business days

• Canada, Australia, and other regions: 7-20 business days Please note that delivery times are estimates and may be affected by factors beyond our control, including customs delays and carrier disruptions.

5. Tracking Your Order Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for the tracking information to become available.

6. Customs, Duties, and Taxes Hype Goods is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer, including tariffs, taxes, and other customs fees.

7. Incorrect Address Information Please ensure your shipping address is accurate. We are not responsible for orders shipped to incorrectly provided addresses. If you realize an error, contact us immediately at support@hypegoods.online.

8. Lost or Damaged Packages If your package is lost or arrives damaged, please contact us within 7 days of the delivery date. We will work with the shipping carrier to resolve the issue or offer a replacement where applicable.

Return and Refund Policy

Thank you for shopping with Hype Goods. We want you to be fully satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

1. Eligibility for Returns We accept returns within 14 days of the delivery date. To be eligible for a return:

• The item must be unused, in the same condition as received, and in its original packaging.

• Proof of purchase (order number or receipt) is required.

Certain items, such as perishable goods, intimate or sanitary goods, and gift cards, are non-returnable.

2. How to Initiate a Return To start a return, contact us at support@hypegoods.online with your order number and reason for the return. We will provide you with instructions and a return address.

Please do not send items back without contacting us first.

3. Return Shipping Costs Customers are responsible for the shipping costs of returning items unless the return is due to a defect or error on our part.

4. Refunds Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-10 business days.

5. Late or Missing Refunds If you haven’t received a refund within the stated timeframe:

• Check your bank account again.

• Contact your credit card company, as it may take additional time before your refund is officially posted.

• Contact your bank. If you’ve done all of this and still have not received your refund, please contact us at support@hypegoods.online.

6. Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us with your order number and details.

7. Damaged or Incorrect Items If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with photos of the item and packaging so we can evaluate and resolve the issue.

8. Non-Returnable Items

• Gift cards

• Downloadable software products

• Some health and personal care items

• Perishable goods

 Questions If you have any questions about our shipping policy, please contact us:

Email: support@hypegoods.online
Phone: +1 424-317-4401

Thank you for choosing Hype Goods for your shopping needs.